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iService User Guide

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Agent Chat Interface

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iService Chat allows you to engage in real-time dialogue with customers.  Chat uses your existing iService configuration, such as business segments, topics, skills, etc. You will only be presented chats that match your skills and segment access.

 

Connecting with customers is a two step process. First, the customer requests a chat by clicking a link on your website or in an email you sent them. Then, you accept the request by clicking the take chat button.

 

tog_plus        Making Yourself Available for Chat

 

 

 

 

tog_plusManaging Chats and Chat Agents

 

To learn more about configuring chat for your tenant, read the Configuring Chat chapters.

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